Support | Let’s Get Set

Answering your big questions

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What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Common questions

Is Let’s Get Set free?

You can use the refund estimator, set savings goals, find out who can claim your children, and find a tax filing option all with no charge.

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If you decide to file with Let’s Get Set, it costs a flat rate of $60. If you decide to file with our tax partners, it costs $0 to file.

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If you file with a free partner we will ask you to pay what you think is fair to help us offer our services to more parents in our community. However, this is completely voluntary, and will not affect your account or the service you are offered in any way.

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See Pricing page for details.

What are tax credits?

Tax credits are reductions to how much tax you owe. There are two types of tax credits: refundable and non-refundable.

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Refundable credits means you can get the dollar amount back even if you don’t owe any taxes. The Earned Income Tax Credit is an example of a credit like this. This means that even if you don't owe any taxes, you can get this credit back as cash.

Non-refundable credits means you can use the dollar amount to cancel out your taxes owed (aka your tax liability). Non-refundable credits can't come back to you as a cash refund though. For example, if you owe $500 in taxes, and have $1,000 of non-refundable credits, your tax liability would be canceled out ($1,000 > $500), but you wouldn't get the remaining $500 back. If you owe $1,250 in taxes instead, you'd get to use it all and then only pay $250 in taxes.

Who can help me if I have questions about my taxes?

We have a tax care team ready for any questions or concerns that come your way. Simply log in and go to your support tab in the app. Choose “text my care team”, and you will be prompted to text us with your questions or concerns.

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You can expect to hear back via text in 1-2 business days at the latest.

I still haven’t got my refund from last year! How can I find out what is going on with my refund?

First you should check with the IRS at “Where’s my Refund” (https://www.irs.gov/refunds). You will need some information off of your tax return: 1) The tax year you are inquiring about (if it is last year’s tax return it is 2021); 2) Your social security number; 3) your filing status; and 4) the refund amount as shown on your return (this is on line 35a of your Form 1040)

Typically the IRS will share information about the status of your return, if the refund was sent or if it is still being processed. If the IRS has your return and you have not received your refund you can contact them for a further update.

If the IRS does not have a record of your return, it is important to reach out to your tax preparer or login to your tax software to make sure that your return was submitted.

If you had to mail your tax return in (a paper copy), the IRS may still be processing your tax return. Due to the pandemic, the IRS is still catching up with all the returns that were mailed in. Call to make sure that the IRS received your return because they should at least have a record of your return being received. This IRS number for individuals is 800-829-1040

What do I need to get started?

You don’t need anything other than your email address and phone number to get started! You don’t even need to have your W-2’s or 1099’s yet.

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Once you sign up for your account, we will help you calculate your total annual income (since you likely don't know it yet) so you can get your refund estimate.

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We will also give you a list of paperwork you need to gather (like your W-2 or 1099) so you can claim all the tax credits you deserve as soon as tax filing opens!

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Answering your big questions

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